If you have any enquiries or would like further information on the services or products we supply then please feel free to contact us using the following details.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.Our Contact details:Escape Clothing 18 High Street Teddington Middx TW11 8EW United KingdomPhone: 020 8892 0081
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
UK mainland delivery is free of charge provided the cost of the whole order is above £25.00, if however, we do not have part of the order, the items we do have will be shipped and any other charges incurred by this will be inforced. this means that if the total of the order drops below £25.00 we will have to charge the £4.50 carriage fee.Shipping overseas has a minimum (EC €25.00 - Overseas £25.00) and we may require an additional payment for heavy or bulky orders. If this is the case we will always ask you before making any additional charges.
We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 10 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
We know of no documented cases of credit card fraud using our shopping system over the Internet. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. If you are not satisfied with our products, you may return them to us, using the label enclosed with your order, whereupon a full refund will be made provided that the goods are returned in the same condition as received within 14 days of your receipt of the order.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8892 0081 (International +44 020 8892 0081) or write to us at 18 High Street Teddington Middx TW11 8EW United Kingdom
Returns Policy - You can return anything within 14 days of delivery or order confirmation for any reason and get a full refund. For faulty goods you can have repair, replacement or refund at your request. Carriage will not be refunded for returned goods, and will be subject to a minimum £4.50 charge on all purchases(whether over £25.00 or otherwise). If the return is a result of our mistake we will refund the carriage costs. All return goods are the resposibility of the sender until signed for by the Company.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.